Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with www.rightstartpediatrics.com and related public pages, contact forms, and telephone or email inquiries initiated through those pages (collectively, the “Site”).

This Policy covers information collected through the public Site and related inquiry channels. It does not govern protected health information or Early Intervention records. Those records are subject to the Health Insurance Portability and Accountability Act (“HIPAA”), the confidentiality rules under Part C of the Individuals with Disabilities Education Act and the Family Educational Rights and Privacy Act (“FERPA”), Illinois Early Intervention Rule 500, and our Notice of Privacy Practices. Families may request that Notice from us. We also post it on this Site on a page titled “Notice of Privacy Practices.”

The therapist login is an authenticated work area. Account credentials and portal usage data are collected to operate that area. Clinical, billing, credentialing, tax, and payment information processed in the portal or in our operations systems is governed by the applicable contractor agreement, our Notice of Privacy Practices, and healthcare and tax law—not by this Policy alone.

This Policy does not apply to information we collect solely through offline contracting, credentialing, payroll, or clinical-billing systems, except to the extent that information is also submitted through the Site. If another signed agreement with you is more specific about a particular record, that agreement controls for that record.

Do not include a child’s name together with a diagnosis, treatment notes, IFSP or IEP content, insurance identifiers, or other health details in a public web form. If a family needs to discuss clinical or billing matters, contact us by telephone at 877-960-5006 and we will use an appropriate secure channel. If health information is sent through a public form anyway, we will treat it as protected information under applicable healthcare privacy law, move it off the public-form channel, and handle it under our Notice of Privacy Practices.

B. Information collected automatically

Like most websites, the Site may collect technical information when you visit, including:

• Internet Protocol (IP) address, approximate location derived from IP address, browser type and version, device type, operating system, and referring URL;
• Pages viewed, dates and times of visits, and other usage statistics; and
• Cookies and similar technologies used for security, form operation, session management, and basic site analytics.

We do not use the public Site to collect biometric identifiers (fingerprints, face geometry, voiceprints, or comparable data), and we do not scan bodies or devices for that purpose.

C. Therapist login

If you create or use a therapist account, we may collect a username, authentication credentials, account preferences, and records of actions taken in the portal in order to operate and secure that account. Additional professional, tax, banking, and credentialing information needed to work with you is collected under the contractor agreement and related onboarding forms.

D. Sale and advertising use

We do not sell personal information for money. We do not use information submitted through Site forms to build third-party advertising audiences. We do not share personal information with third parties for those third parties’ own direct marketing.

If you give us a telephone number, we may use it to return your inquiry by voice call. We do not use numbers submitted on the Site to send marketing texts or autodialed marketing calls. Any future text program will require a separate, express opt-in on the form itself.

We do not use Site inquiry data to send unrelated third-party marketing lists.

We require service providers to use Site information only to provide services to us, except where the law requires otherwise. We do not permit them to use Site-form contents for their own marketing.

Some third parties may collect technical information through the Site if we use their embedded tools (for example, a font service, a mapped-address widget, or a social-media plugin). Those parties’ practices are governed by their own policies. We do not allow third parties to collect Site-form contents for their own advertising.

Most browsers allow you to refuse or delete cookies. Blocking cookies may prevent parts of the Site, including forms or login, from working correctly.

Do Not Track. Some browsers transmit a “Do Not Track” (DNT) signal. There is no uniform legal standard for responding to DNT. The Site does not currently alter its data-collection practices in response to DNT signals. If we deploy a recognized opt-out preference signal such as Global Privacy Control, we will update this section.

Contractor files, tax records (including Form 1099 documentation), Early Intervention records, and other healthcare-operations records follow the retention periods required by those programs and by our internal record-retention schedule. Early Intervention records are retained for at least six years after the child’s discharge from Early Intervention services, or longer if an audit or legal matter remains open. Nothing in this Section shortens a retention period required by the Early Intervention program, tax law, HIPAA, or a legal hold.

When information is no longer needed, we delete or de-identify it, or we restrict access, consistent with backup and legal-hold constraints.

If a breach of the security of the system affecting personal information of an Illinois resident occurs, we will provide notice as required by 815 ILCS 530.

Families seeking Early Intervention or therapy services should not use public Site forms to submit a child’s health information. Call 877-960-5006 and we will use an appropriate channel.

To make a request, email support@rightstartpediatrics.com or call 877-960-5006. We may need to verify that we are speaking with the right person before completing a request. Requests about a child’s Early Intervention records must be made under our Notice of Privacy Practices, not solely under this Policy.

Depending on your state of residence and whether a comprehensive state privacy law applies to Right Start, you may have additional rights to access, correct, delete, or obtain a copy of personal information, or to opt out of certain profiling or targeted advertising. We will consider requests made under this Policy in good faith. We will not discriminate against you for exercising a privacy right. We do not promise the specific timelines or appeal procedures of a statute that does not apply to us.

Authorized agents may submit a request if they provide proof of authorization that we can reasonably verify.

The updated Policy applies to information we collect after the “Last updated” date. For material changes that affect information we already hold, we will provide additional notice where required. This Policy is a public notice. It does not create a contract, a warranty, or third-party rights.

Questions about this Policy should be sent to the contact information above. Questions about a child’s Early Intervention records should be made under our Notice of Privacy Practices. You may also file a healthcare-privacy complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.